Privacy Policy

Last Updated: October 21, 2026

At Insta Heaters, we value your trust and are committed to protecting your privacy and personal information. We believe in transparency and responsible data handling to ensure a safe and secure shopping experience.

This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, purchase our products, or contact our customer support team.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

  • Personal Information: Your name, phone number, and email address.

  • Order Information: Products purchased, order details, and transaction history.

  • Delivery Information: Shipping address and delivery preferences.

  • Technical Information: IP address, browser information, cookies, and website usage data.

We collect only the information reasonably necessary to operate our services and improve your shopping experience.

2. How We Use Your Information

Your personal information is primarily used to:

  • Process, confirm, and manage your orders.

  • Arrange product shipping and delivery.

  • Contact you regarding order updates or delivery arrangements.

  • Respond to inquiries, complaints, and customer support requests.

  • Improve website functionality and customer experience.

  • Maintain website security and prevent fraudulent activity.

  • Analyze website performance and advertising effectiveness, where permitted by applicable law.

  • Comply with applicable legal and regulatory requirements.

We do not use your personal information for unrelated purposes without an appropriate legal basis or your consent where required.

3. Sharing Your Information

We respect the confidentiality of your personal information.

We may share necessary information with trusted service providers, including delivery companies, payment service providers, website hosting providers, and technical support partners, solely to facilitate our operations and provide our services.

Our website may also use third-party analytics and advertising services, including Meta, which may process information about website interactions in accordance with their applicable privacy policies.

We do not sell your personal contact information to third parties.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, maintain shopping cart functionality, understand website performance, and measure advertising campaigns.

These technologies may include Meta Pixel and other tracking tools.

Where legally required, we will request your consent before using non-essential cookies or tracking technologies. You may also manage certain cookie preferences through your browser settings or available website privacy controls.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Access to customer information is restricted to authorized personnel and service providers who require it to perform their responsibilities.

While we work to maintain a secure environment, no online transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, and meeting applicable legal obligations.

When information is no longer required, we take appropriate steps to delete or securely anonymize it, subject to applicable legal requirements.

7. Your Privacy Rights

In accordance with applicable data protection laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, where legally permitted.

  • Withdraw consent for certain data processing activities.

  • Object to certain uses of your personal information, where applicable.

To exercise your rights, please contact our customer support team using the contact details provided below.

8. Compliance With Applicable Laws

Insta Heaters is committed to handling personal information in accordance with applicable Egyptian laws and regulations, including Egypt’s Personal Data Protection Law No. 151 of 2020 and its applicable executive regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Insta Heaters

Email: support@insta-eg.com

Phone: +20 (17629)

Website: https://insta-eg.com

Address: Cairo, Egypt

Your privacy matters to us.

At Insta Heaters, we are committed to protecting your personal information and providing a transparent, secure, and reliable shopping experience.